1.Have questions or issues when shopping with us? ClothingStore customer care team is always at your service.
If you have any questions before or after purchasing, please feel free to contact us.
Email us at ClothingStore96@outlook.com
2. Free Shipping. Before we can ship your order, we have to prepare your products, do strict quality-control tests and package the items carefully. The time taken to prepare your items for shipping is separate from the delivery time. You can calculate delivery estimates by taking the preparing time for your order and adding the shipping time. If you have any questions, please feel free to contact us at ClothingStore96@outlook.com.
3. ClothingStore offers a 30 day return policy. If for any reason you are not satisfied with our products, please contact us immediately.
If your order arrives with a damaged or incorrect item
(1). Send an email to ClothingStore96@outlook.com and explain your situation. Please also indicate your product name so that we can check it.
(2). After confirmation, we will offer a solution like a refund, exchange or return.
How to make a return:
(1). Please contact our customer service representative if you want to make a return.
(2). We will provide you the return address. Please do not return it to the address displayed on the parcel.
(3). Place the item(s) in the original packing and seal the parcel securely. Bring the package to your local post office to ship it back.
(4). After we receive the returned package, we will process an exchange or issue a refund.
Please note: shipping fee is non-refundable.
(1). Items received within 30 days.
(2). Items should be unworn, unwashed, undamaged and in original packaging with all tags clearly attached. Also include any related accessories.
(3). Return shipping fee is paid by the buyer.
(4). Refund includes the payment for the order (shipping fee excluded).
(5). A tracking number of the returned parcel is required; we will deal with the product exchange or refund after we get your returned parcel.
If you have any questions, please feel free to contact us at ClothingStore96@outlook.com.